COVID-19

Dear family and friends of Castle Senior Living,

As we reported during our last update, we have had eight confirmed cases of COVID-19 in three of our Castle communities. We’re doing all we can to bring added care to these residents and their families. However, we are happy to report that we have not had another resident test positive since that time. We have had two additional staff members test positive for COVID-19, but our thorough contact tracing shows that they had contact only with those who already had COVID-19 and thus there was minimal exposure in the two-week infectious period.

For the safety of our residents, staff and communities, the following are still in effect:

• Visitation is currently suspended at all locations with the exception of Birchrock Castle and The Grand Hills Castle. The Grand Hills Castle is allowing staffed outside visits only. Birchrock Castle is still allowing visitation as long as visitors follow the safer-visitation guidelines. We will make exceptions for compassionate care at all of our communities. Video calls or virtual visits are still encouraged and available. If you’d like to schedule a virtual visit, please reach out to your community administrator.
• We are working with state and local depart health departments to manage the isolation and quarantine of infected and exposed individuals at each location. We do have access to the rapid COVID-19 test which helps with testing quickly and controlling the spread.
• Victorian Castle, Sienna Castle and Emerald Castle are considered to be under “outbreak status.” You only need one positive case of COVID-19 from either a resident or staff member to be considered under “outbreak status.”
• All of the residents at The Grand Hills Castle that had potential exposure have tested negative for COVID-19. The previous “outbreak status” for The Grand Hills Castle has ended.

COVID-19 cases remain high locally and across the state, so we ask everyone to be extra careful and remain vigilant. Please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19.

The health and safety of our residents and staff remain our top priority. We will continue to be in communication with you as the situation evolves. One area that we hope to be able to communicate with you soon is the topic of a COVID-19 vaccine. We don’t have any information at this time, but are monitoring the situation closely and will keep you informed.

Thank you for your patience and understanding. Be well and stay safe.

Dear family and friends of Castle Senior Living,

We have eight confirmed cases of COVID-19 in three of our Castle communities. One resident of Victorian Castle, six residents at Sienna Castle and one resident at Emerald Castle have tested positive for the virus. In addition, we have had several staff members test positive for COVID-19.

The following are still in effect:

• Visitation is currently suspended at all locations with the exception of Birchrock Castle and The Grand Hills Castle. The Grand Hills Castle is allowing staffed outside visits only. We will make exceptions for compassionate care (end of life situations). Video calls or virtual visits are still encouraged and available. If you’d like to schedule a virtual visit, please reach out to your community administrator.
• We are working with state and local depart health departments to manage the isolation and quarantine of infected and exposed individuals at each location. We do have access to the rapid COVID-19 test which helps with testing quickly and controlling the spread.
• Victorian Castle, Sienna Castle and Emerald Castle are considered to be under “outbreak status.” You only need one positive case of COVID-19 from either a resident or staff member to be considered under “outbreak status.”
• All of the residents at The Grand Hills Castle that had potential exposure have tested negative for COVID-19. The previous “outbreak status” for The Grand Hills Castle has ended.

COVID-19 cases remain high locally and across the state, so we ask everyone to be extra careful and remain vigilant. Please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19.

The health and safety of our residents and staff remain our top priority. We will continue to be in communication with you as the situation evolves.

Thank you for your patience and understanding. Be well and stay safe.

Dear family and friends of Castle Senior Living,

We have a confirmed case of COVID-19 in one of our Castle communities. A resident of Victorian Castle has tested positive for the virus. In addition, we have had several staff members test positive for COVID-19

The following are key changes in effect immediately:

• Visitation is currently suspended at all locations with the exception of Birchrock Castle. We will make exceptions for compassionate care (end of life situations). Video calls or virtual visits are still encouraged and available. If you’d like to schedule a virtual visit, please reach out to your community administrator.
• We are working with state and local depart health departments to manage the isolation and quarantine of infected and exposed individuals at each location.
• Both Grand Hills Castle and Victorian Castle are considered to be under “outbreak status.” You only need one positive case of COVID-19 from either a resident or staff member to be considered under “outbreak status.”
• All of the residents at The Grand Hills Castle that had potential exposure have tested negative for COVID-19. We are still waiting on the test results for our residents at Victorian Castle.

COVID-19 cases remain high locally and across the state, so we ask everyone to be extra careful and remain vigilant. Please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19.

The health and safety of our residents and staff remain our top priority. We will continue to be in communication with you as the situation evolves.

Thank you for your patience and understanding. Be well and stay safe.

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents at any of our Castle Senior Living communities have tested positive for COVID-19. However, COVID-19 cases are rising locally and across the state so we urge everyone to be extra careful and remain vigilant.

We are now allowing scheduled outdoor visitations. Please contact your community administrator to schedule these outdoor visits. We are also looking to update our visitation policy to allow controlled, safer indoor visits. This will vary dependent on the community since each location’s set up is unique. Residents and families will be notified when your community is ready for controlled indoor visits.

Video calls or virtual visits are still encouraged and available! If you’d like to schedule a virtual visit, please reach out to your community administrator.

We are also working with the CDC and the Department of Health to get all of our communities registered for COVID-19 vaccination delivery once a vaccine is approved. When we know more, we will share that with you.

We continue to ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff. We strongly encourage all residents and families to review the CDC recommendations on ”Deciding to Go-Out” before residents make essential trips outside of their assisted living community.

Thank you for your patience and understanding.

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents at any of our Castle Senior Living communities have tested positive for COVID-19.

The Wisconsin Department of Health is still recommending we restrict all non-essential visitors to our communities. COVID-19 cases are rising locally and across the state so please remain vigilant and be extra careful.

We are now allowing scheduled outdoor visitations. Please contact your community administrator to schedule these outdoor visits. We are also looking to update our visitation policy to allow controlled, safer indoor visits. This will vary dependent on the community and is still a work in progress.

Video calls or virtual visits are still encouraged and available! If you’d like to schedule a virtual visit, please reach out to your community administrator.

We continue to ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff. We strongly encourage all residents and families to review the CDC recommendations on ”Deciding to Go-Out” before residents make essential trips outside of their assisted living community.

Thank you for your patience and understanding.

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents at any of our Castle Senior Living communities have tested positive for COVID-19.

The Wisconsin Department of Health is still recommending we restrict all non-essential visitors to our communities. COVID-19 cases are still rising in Waukesha and Milwaukee counties so we must stay vigilant. We are now allowing scheduled outdoor visitation at all our locations. Please contact your community administrator to schedule these outdoor visits. We are also looking to update our visitation policy to allow controlled, safer indoor visits. This will vary dependent on the community and is still a work in progress.

Video calls or virtual visits are still encouraged and available! If you’d like to schedule a virtual visit, please reach out to your community administrator.

We continue to ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building. We strongly encourage all residents and families to review the CDC recommendations on ”Deciding to Go-Out” before residents make essential trips outside of their assisted living community.

Finally, as we approach the colder months and flu season, we strongly encourage everyone to get a flu shot. This helps protect yourself, your loved one and resources that are needed to help prevent the spread of COVID-19. If you have any questions about flu vaccine opportunities for residents, please contact your community administrator.

Thank you for your patience and understanding.

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents at any of our Castle Senior Living communities has tested positive for COVID-19.

The Wisconsin Department of Health is still recommending we restrict all non-essential visitors to our communities. With COVID-19 cases still rising in Waukesha and Milwaukee counties, we must stay vigilant. However, as stated in our previous update we are now allowing scheduled outdoor visitation at all our locations. Please contact your facility administrator to schedule these outdoor visits.

Video calls or virtual visits are still encouraged and available! If you’d like to schedule a virtual visit, please reach out to your facility administrator.

We continue to ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building. We strongly encourage all residents and families to review the CDC recommendations on ”Deciding to Go-Out” before residents make essential trips outside of their assisted living community.

Thank you for your patience and understanding.

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents at any of our Castle Senior Living communities has tested positive for COVID-19.

The Wisconsin Department of Health is still recommending we restrict all non-essential visitors to our communities. With COVID-19 cases still rising in Waukesha and Milwaukee counties, we must stay vigilant. However, the need to see loved ones is important and with the continued good summer weather we are now allowing scheduled outdoor visitation at all our locations. Please contact your facility administrator to schedule these outdoor visits.

In early July, we began holding virtual town halls for families of residents in order to better communicate the ever-changing situation. Our next virtual town hall will be for The Grand Hills Castle and will take place on August 26^th at 3:00 p.m.

We continue to ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building. We strongly encourage all residents and families to review the CDC recommendations on ”Deciding to Go-Out” before residents make essential trips outside of their assisted living community.

If you would like to schedule a video call or an outside visit with your loved one, please reach out to your facility administrator. Thank you for your patience and understanding.

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents at any of our Castle Senior Living communities has tested positive for COVID-19.

The Wisconsin Department of Health is still recommending we restrict all non-essential visitors to our communities. With COVID-19 cases still rising in Waukesha and Milwaukee counties, we must stay vigilant. We know that this is difficult, but the health of our residents and employees remains our top priority.

Last week we held a virtual town hall/Q&A for families of residents in order to better communicate the ever-changing situation and possible changes to visitation guidelines. Thank you to all who participated. We hope it was beneficial and plan to do one again in early August. Family members will be contacted when the next one is scheduled.

We continue to ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19 and follow the no visitor policy. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building. We strongly encourage all residents and families to review the CDC recommendations on ”Deciding to Go-Out” before residents make essential trips outside of their assisted living community.

We are starting to slowly offer select hair services in compliance with DHS guidelines at all of our communities – starting as early as next week. This will be a different set up than before so keep your eye out for communication with further details.

If you would like to schedule a video call with your loved one, please reach out to your facility administrator. Thank you for your patience and understanding.

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents at any of our Castle Senior Living communities has tested positive for COVID-19.

The Wisconsin Department of Health is still recommending we restrict all non-essential visitors to our communities. With the rapid increase in COVID-19 cases in Waukesha and Milwaukee counties, we need to stay vigilant and keep everyone safe. We know that this is difficult, but the health of our residents and employees remains our top priority.

We truly understand the desire for family members to visit loved ones and we are sensitive to the decline that can be experienced from isolation from the ones they love. That is why we are inviting families to a virtual town hall/Q & A to communicate possible changes to visitation guidelines and answer questions as appropriate. Each of our locations has a different set up due to their uniqueness, staffing, etc. so we’d like to communicate the intricacies as clearly as possible. Family members can expect to be contacted about these virtual town halls in the next few days with more details.

In the meantime, we ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19 and follow the no visitor policy. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building. We strongly encourage all residents and families to review the CDC recommendations on ”Deciding to Go-Out” before residents make essential trips outside of their assisted living community.

Some good news! The Wisconsin Department of Health has released guidelines for onsite hair salon and barber services during COVID-19 in assisted living settings. We are working with our existing stylists and beauticians to bring back these services in a manner that is compliant with these new guidelines. We expect to have those services back soon!

If you’d like to discuss the recommendations and lobby for change you can still access the Ombudsman Program with the Board on Aging and Long Term Care by phone at 1-800-815-0015, by e-mail at BOALTC@wisconsin.gov or online at http://longtermcare.wi.gov/.

If you would like to schedule a video call with your loved one, please reach out to your facility administrator. Thank you for your patience and understanding.