COVID-19

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents at any of our Castle Senior Living communities has tested positive for COVID-19.

One staff member tested positive at one of our locations, (all impacted individuals and the local health department were informed immediately), but after testing the rest of the community, no residents or staff were found to be positive with COVID-19. We are now outside the critical two-week window of exposure at this community and none of our residents or staff have any signs or symptoms of COVID-19.

The Wisconsin Department of Health is still recommending we restrict all non-essential visitors to our communities, but they did recently release guidance on how Assisted Living providers can develop policies for safer visitation practices in certain situations. Castle Senior Living is currently drafting our policies and procedures for how we can offer these visits safely. This means that non-essential visitors are still restricted from our communities. We hope to have a policy in place in the next few weeks. We know that this is difficult, but the health of our residents and employees remains our top priority.

We ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19 and follow the no visitor policy. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building. We strongly encourage all residents and families to review the CDC recommendations on ”Deciding to Go-Out” before residents make essential trips outside of their assisted living community.

Additionally, the Wisconsin Department of Health is working on guidelines for allowing ancillary services (beautician, barber, etc.) back in our communities in a safe manner. Those guidelines are now under review by the Wisconsin Department of Health. We will update you as we find out more.

If you’d like to discuss the recommendations and lobby for change you can still access the Ombudsman Program with the Board on Aging and Long Term Care by phone at 1-800-815-0015, by e-mail at BOALTC@wisconsin.gov or online at http://longtermcare.wi.gov/.

We will communicate with you as soon as we are able to adapt the Wisconsin Department of Health’s new guidelines to our communities and feel that we can safely reopen visitation. If you would like to schedule a video call with your loved one, please reach out to your facility administrator.

Thank you for your patience and have a wonderful Fourth of July.

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents or active staff at any of our Castle Senior Living communities has tested positive for COVID-19.

We also have news that holds promise for our residents and their families.

The Wisconsin Department of Health is working on an updated visitation policy that is currently under review. Non-essential visitors have been restricted from our communities since mid-March. We know that not seeing your loved ones for so long and them not seeing you has been a challenge, but the health of our residents and employees remains our top priority. When we know more about the state’s revision to the visitation policy, we will update you accordingly.

In the meantime, we ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19 and follow the no visitor policy. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building.

No visitation also follows industry standards (see WALA’s website) and follows what other assisted living facilities are doing. If you’d like to discuss the recommendations and lobby for change you can access the Ombudsman Program with the Board on Aging and Long Term Care by phone at 1-800-815-0015, by e-mail at BOALTC@wisconsin.gov or online at http://longtermcare.wi.gov/.

We will communicate with you as soon as we know when visitation in any form is allowed again. If you have any specific questions about our facilities, or would like to schedule a video call with your loved one, please reach out to your facility administrator.

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents or active staff at any of our Senior Living communities has tested positive for COVID-19.

The health of our residents and employees remains our top priority. That is why we continue to follow the guidelines issued by the Wisconsin Department of Health Services and the CDC regarding COVID-19. Please know that all non-essential visitors are still restricted from our communities.

We understand that not seeing your loved ones for so long and during such a difficult time is a challenge. We truly appreciate your understanding and continued support.

We are asking everyone to please respect the safeguards the CDC and the Department of Health have put in place to protect our residents from COVID-19 and follow the no visitor policy. If residents do have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building.

Please know that this is not Castle Senior Living making the decision to keep you from your loved ones, but this comes from government guidelines and restrictions. We love seeing the families of our residents and the joy that that brings to them, but we need to protect the health of all of our residents. No visitation also follows industry standards (see WALA’s website) and follows what other assisted living facilities are doing.

If you’d like to discuss the recommendations and lobby for change you can access the Ombudsman Program with the Board on Aging and Long Term Care by phone at 1-800-815-0015, via e-mail at BOALTC@wisconsin.gov or online at http://longtermcare.wi.gov/.

We will communicate with you as soon as we know when visitation in any form is allowed again. We have a team that is working on what visitation will look like, when it is allowed by the government. If you have any facility specific questions or would like to schedule a video call with your loved one, please reach out to your facility administrator.

Dear family and friends of Castle Senior Living,

We hope that all of you enjoyed a wonderful Memorial Day weekend. We are so grateful to the men and women who have sacrificed so much for our country – especially our veteran residents whom we respect and admire so much.

We are also grateful to continue to report that none of the residents or active staff at any of our Senior Living communities has tested positive for COVID-19.

The health of our residents and employees remains our top priority. That is why we continue to follow the guidelines issued by the Wisconsin Department of Health Services and the CDC regarding COVID-19. Please know that all non-essential visitors are still restricted from our communities.

Some of you have asked for more information on this guidance, so here is a link to a bulletin from the Wisconsin Department of Health Services. If you have any questions about these recommendations, please reach out to the Castle administration team.

We understand that not seeing your loved ones for so long and during such a difficult time is a challenge. However, it is what is best for their health and safety and our Castle communities as a whole. We truly appreciate your understanding and continued support.

If you have any facility specific questions or would like to schedule a video call with your loved one, please reach out to your facility administrator.

Dear family and friends of Castle Senior Living,

We love our residents and employees and their health is our top priority. That is why we continue to follow the guidelines issued by the Wisconsin Department of Health and the CDC regarding COVID-19. Thus, our visitation policy has not been altered by the recent Wisconsin Supreme Court ruling and we continue to restrict all non-essential visitors from our communities.

We are incredibly grateful to continue to report that none of the residents or staff at any of our Senior Living communities have tested positive for COVID-19.

We understand that not seeing your loved ones remains a challenge for you all, but this is necessary for the health and safety of our residents. We truly appreciate your understanding and continued support.

If you have any specific questions or would like to schedule a video call with your loved one, please reach out to your facility administrator.

Dear family and friends of Castle Senior Living,

We realize that these weekly updates might not always provide much in the way of new information, but this is our way of keeping you posted as we care for your family members and friends. We love our residents and employees and their health is our top priority.

We are fortunate to continue to report that none of the residents or staff at any of our Senior Living communities have tested positive for COVID-19.

We continue to follow the Centers for Disease Control (CDC) and the Wisconsin Department of Health recommendations on restricting all visitors inside our facilities. We will let you know if any of those rules are amended.

We’d also like to continue to express our extreme gratitude for our hardworking employees during this challenging time.

If you have any specific questions or would like to schedule a video call with your loved one, please reach out to your facility administrator.

We appreciate your understanding and continued support.

Dear family and friends of Castle Senior Living,

We wanted to provide another quick update regarding COVID-19. The care, health and safety of our residents has been our priority and always will be. Nothing will ever change that.

We are fortunate to continue to report that there are no positive cases of COVID-19 among our residents and staff at any of our Castle Senior Living locations.

We continue to follow the Centers for Disease Control (CDC) and the Wisconsin Department of Health recommendations on restricting all visitors inside our facilities. If family members are making window visits to see loved ones, make sure the window remains closed and maintain the social distance requirement of six feet apart. Please contact the Castle administration team with any questions. We appreciate your continued support.

Thank you to those who have graciously donated face masks, food, and other items in these past weeks. These donations are helpful and greatly appreciated. Such gestures demonstrate the compassion and care that inspires our Castle community.

Additionally, we want to express our gratitude for our hardworking employees as they continue to go above and beyond to serve our residents. Thank you for acknowledging their efforts and encouraging them during this challenging time.

As always, if you have any questions, or would like to schedule a video call with your loved one, please reach out to your facility administrator.

Dear family and friends of Castle Senior Living,

We wanted to give you another quick update regarding COVID-19 and visitation.

We are fortunate to announce that there are no positive cases of COVID-19 among our residents and staff at any of our Castle Senior Living locations. The sacrifices you have made to restrict visitation, and the infection control measures implemented by staff, are helping to keep our residents safe.

We continue to follow the Center for Disease Control (CDC) and the Wisconsin Department of Health recommendations on restricting all visitors. We appreciate your continued support in this matter and are sorry for how this impacts you and your loved ones.

Thank you to those who have graciously donated face masks, food, and other items. These donations are helpful and appreciated. Such gestures demonstrate the compassion and care that is the hallmark of the Castle community.

Additionally, we want to express our gratitude for our hardworking staff as they continue to go above and beyond to serve our residents. Thank you for acknowledging their efforts and supporting them during this challenging season.

As always, if you have any questions, or would like to schedule a video call with your loved one, please reach out to your facility administrator.

Different Ways to Communicate

• Skype, FaceTime, other video calls
• Send extra cards, notes, postcards, being sure to keep your message short and positive.
• Phone your loved one, but please try not to call during the busiest times of day if our staff need to assist your resident with the phone.
• If your loved one is unable to talk on the phone or use mobile media to stay in touch, ask our staff if someone can call you periodically to give you an update about how they are doing

Dear family and friends of Castle Senior Living,

We wanted to give you another quick update during this COVID-19 era we find ourselves in.

Castle Senior Living is extremely grateful that at this time, there are no positive cases of COVID-19 at any of our locations, this includes residents and staff.

We continue to follow Center for Disease Control (CDC) recommendations as well as various other health agencies and partners. Thus, since the CDC’s recommendations came out recently, we are mandating that all staff wear a cloth face mask while working within the facility to increase preventive measures.

Families and friends have asked us how they can help out. Right now, we are asking for help in supplying additional face masks for our staff. If you have access to any masks, or have the ability to make masks, we would appreciate you donating some to Castle Senior Living. While we have a supply of masks, we also want to be well-prepared in the event that any shortages arise in the coming weeks.

Your help and understanding during this difficult time is appreciated. As always, if you have any questions or would like to schedule a video call with your loved one, please reach out to your facility administrator.

Finally, another special shout-out to our hardworking staff and all healthcare workers. They continue to amaze us with their heart and willingness to do so much during this difficult time.

To receive more details about donating face masks, please contact your facility administrator or email info@castlewi.com. 

Please visit https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html for more details on home-made face masks.

Dear family and friends of Castle Senior Living,

We wanted to give you a quick update during this tumultuous time.

Castle Senior Living remains committed to protecting the health and safety of the residents we serve. We are extremely grateful that at this time, there are no positive cases of COVID-19 at any of our locations, this includes residents and staff.

We also wanted to take a moment to say how much we truly appreciate our hard-working staff and all healthcare workers during this time of lockdown. So many have gone above and beyond the call of duty and for that we are extremely grateful.

Castle Senior Living continues to follow CDC recommendations for long-term care facilities to protect and prevent the spread of this disease. The CDC, Wisconsin Assisted Living Association, Wisconsin Department of Health Services and other health agencies are providing regular updates to us and we will continue to communicate expectations as things change.

All visitation is still restricted at all of our communities. We ask you to refer to our previous update for guidelines or to contact the Castle Senior Living administration team with any questions.

We know that this is a difficult time and ask you to consider a telephone call or a video call to stay connected with your loved one. For help setting up a video call, we ask that you contact your facility administrator.

If you have any questions or need special accommodations, please reach out to the Castle Senior Living administration team.