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We are extremely proud to announce that on January 6^th, 2022 Castle Senior Living’s hospice program was awarded its Community Health Accreditation Partner (CHAP) deemed status and is officially recognized and accepted by the Centers for Medicare and Medicaid Services. CHAP accreditation demonstrates that our hospice meets and exceeds the industry’s highest nationally recognized standards for hospice care. We have undergone rigorous evaluation by CHAP which focuses on structure and function, quality of services and products, human and financial resources, and long-term viability.

Now that we have an excellent foundation for our hospice program and services, we are ready to offer our hospice care and services not only to support our Castle Senior Living residents and their families, but also to anyone who needs quality, compassionate, hospice care in southeastern Wisconsin.

We would like express our gratitude for the overwhelming excitement and support we have received from everyone as we began this journey to bring our hospice program into our continuum of care. Our team considers it an absolute privilege to walk alongside others in life’s incredible journey, and we are honored to serve our patients, caregivers and their families.

We invite you to meet our dedicated hospice team and celebrate our CHAP accreditation on Wednesday, May 4^th from 3:00-7:00 pm at Mo’s Irish Pub at 10842 W. Bluemound Rd, Wauwatosa, WI 53226. Download the event flyer.

Castle Senior Living is excited to be celebrating our 30^th Anniversary this year. While we have certainly grown and changed throughout the years, our mission remains the same: to provide compassionate care to seniors in a home-like environment that encourages independence and focuses on improving physical and emotional well-being.

The Castle story is one of family and of love. In 1992, the Kiefer family began to take care of frail elderly and those with disabilities in a few extra rooms they had in their home. They quickly became state licensed and then in 1995, they opened a small care home in the New Berlin area. Current owners, Kris and Kevin, were quite young at the time, but they were involved and learned what it took to be great caregivers and managers. The mission of improving the quality of life for seniors in their local community became their passion. Throughout the years, Kevin and Kris continued to work with their parents to help build and grow Castle Senior Living. In 2008, Kevin and Kris followed their passion and purchased the company.

Today, Castle Senior Living has ten locations and offers Independent Living, Assisting Living, Memory Care and Hospice. Hospice is our most recent service line and we recently received our official certification from the state of Wisconsin and the Centers for Medicare and Medicaid Services (CMS)! We are also excited about our current expansion project at our Birchrock Castle location.

Kris states, “30 years in business is a monumental achievement. Only about half of small businesses survive pass five years, and only about one in three small businesses get to the 10-year mark. We are so thankful for our employees, residents and their families who’ve made this possible.”

Kevin adds, “The senior living business is a tough one, but one that comes with many wonderful moments – especially when you have a passion for it like we do. Our employees are amazing. These last couple of years with COVID-19 have not been easy for anyone. We’re glad that we have such a strong team, but are also always looking for other great people to add to the team.”

Castle Senior Living is proud of the past 30 years and looks forward to many more as we strive to continue to provide the most satisfying living experience for the residents we serve.

It is hard to believe that we have seen another year come and go in the midst of a pandemic. With so much growth, the team at Castle Senior Living wants to take a moment to share with our residents, families, friends and care partners a bit about our year in review and what we hope to accomplish in the coming new year.

COVID-19

It goes without saying, COVID-19 continues to bring about new and challenging experiences for everyone. It is surreal to think that in a few short months, we will be reaching the two-year anniversary of the World Health Organization’s declaration of the COVID-19 pandemic. Throughout this time, Castle Senior Living has led the charge against COVID-19 with top-tier infection control practices, vaccination support, staff retention programs, and a leadership team with the tenacity to protect our residents and staff, while simultaneously adapting to the ever-evolving challenges presented by this pandemic.

We enter 2022 with a new tool to support our communities and the Greater Milwaukee/Waukesha County areas in this area. Castle Senior Living has partnered with the Wisconsin Department of Health Services and our local health departments to operate as a community outbreak testing resource for COVID-19. This enables us not only to conduct PCR testing for our own senior living environments, but also for other local organizations in need of outbreak testing resources. For more information on COVID-19 testing opportunities through Castle Senior Living, please feel free to reach out to info@castlewi.com.

Hospice

At the beginning of 2021, Castle Senior Living was excited to announce that the foundation was being built for a Medicare-Certified home health hospice program as a part of the Castle Senior Living line of services. This was no small undertaking by any means. Our hospice team, led by Yvonne Ward, APSW, ACHP-SW, has worked tirelessly since August of 2020 to bring this program to fruition. In July of 2021 we accepted our first patient under our provisional license and began preparation for accreditation. As of December 15, 2021, our hospice program has completed its accreditation survey and is awaiting final certification by the Centers for Medicare and Medicaid Services (CMS).

The introduction of hospice services into our portfolio significantly expands our continuum of care at Castle Senior Living. With the ability to oversee and manage this independently, should a resident or loved one elect to use our services, we can streamline communication between the hospice and community clinicians, thus providing more effective, efficient, and engaged care to our residents and families. Furthermore, offering hospice services allows us to reach and support local individuals wherever they call home.

Birchrock Castle Community Expansion

Anytime an organization grows, it must be for a purpose. At Castle Senior Living, our purpose is always to better serve our residents, loved ones, and staff. In November of 2021, the plans for an expansion at the Birchrock Castle Community in Mukwonago were finalized, and construction of an additional 20 suites next to the existing Assisted Living community broke ground. This project is scheduled for completion within the next 6-7 months and encompasses multiple updates to the existing assisted living and independent living communities.

At the completion of this project, we will see a restructuring of services offered at the Birchrock Castle Community and a renewed purpose for the 17-acre site. Our independent living community, known as the Birchrock Apartments, will offer refreshed and vibrant amenities. The existing Birchrock Castle will be upgraded to create a safer environment for our “A Smile to Remember” Memory Care program. The new construction will boast beautiful views of nature, spacious studio and 1-bedroom apartments, and will feature inviting communal areas, designed to bring people together.

Castle Senior Living Training Academy

One of the key differentiators within Castle Senior Living is our staff and their longevity. This starts with supportive training and continuing education that sets our team up for success. The result of an investment in training is better staff retention and quality care for our residents. Through the collaboration of our internal team of healthcare experts, including nurses, social workers, dementia care practitioners, and human resources specialists, we completely redesigned our orientation and continuing education program at the start of 2021. In May of 2021, we introduced Samantha Brenner-Carr, EMT-B, an experienced clinical partner and CBRF leader, as our Lead Instructor for the Training Academy.

This is where things got fun, and FAST! In just a few short months, we not only had our redesigned internal training program, but also began offering CBRF, Dementia Care, and Basic Life Support training to individuals outside our organization. This is such an awesome service to be able to provide to our own staff, other healthcare professionals, and the community at large. We know we are making a difference by enhancing clinical skillsets in healthcare settings throughout our community and offering life-saving skills to the general public.

As we move forward into 2022, we will continue to offer opportunities for learning and growth and plan to develop a Wisconsin State Certified CNA training program.

A Message of Gratitude

As a home grown, family-owned healthcare organization, we recognize that our accomplishments in 2021 and plans for the future would be nothing without the love and support of others. This starts with our residents, patients, and their loved ones. With the trust that is placed in us to provide care and support for all we serve, we are given the opportunity to demonstrate our passion as health care professionals. A final thank you goes to the staff of Castle Senior Living. It is with their combined years of education, experience and expertise, that we are stronger than ever and are moving into the new year full steam ahead!

Everything comes back to our Mission: To provide compassionate care to seniors in a home-like environment that encourages independence and focuses on improving physical and emotional well-being.

Wishing you and yours the warmest of holiday seasons,

The Team at Castle Senior Living

This November, we join many others across the nation in building awareness for Alzheimer’s Disease.

Alzheimer’s Disease is the most common form of dementia and a leading cause of death among older adults in the U.S. It is a degenerative brain disease that attacks every part of our functioning, manifesting in both cognitive and physiological symptoms. President Ronald Reagan – himself later a victim of the disease – signed a proclamation declaring November Alzheimer’s Awareness Month in 1986.

Castle Senior Living is proud to offer top tier care and support to those who are living with Alzheimer’s Disease through our “A Smile to Remember” memory care program. In addition to supporting our residents, we also extend our support their families and friends who are on this journey with them. Our Dementia Care Practitioner and team of clinical experts designed our memory care program and educational offerings to transform the way people think about Alzheimer’s Disease and other dementias.

Awareness is the first step in changing peoples’ outlook of Alzheimer’s Disease and dementia, which is why Alzheimer’s Awareness Month is so important.

Looking for ways to get involved or learn more? Here are some resources to get you started!

• Alzheimer’s Association
• Alzheimer’s Foundation of America
• Castle Senior Living – CBRF Dementia Care Behavior Training

 

Castle Senior Living Owner and Vice President, Kris Kiefer, was recently featured on Keil Financial Partners’ podcast “Retirement Revealed with Jeremy Keil.” While on the show Kris discusses “The 3 Biggest Advantages of Senior Living Communities” and how different types of communities fall on the continuum of care.

They also discuss how to find the best facility within your community, tips to take better care of your loved ones, and what senior living looks like post COVID-19.

Kris discusses:

• What Medicare does (and does not) cover when it comes to senior living
• The 3 C’s you must keep in mind when touring potential long-term care facilities
• How community living instantly rekindles your social life
• Why moving to care facilities can often be much safer than in-home care
• Educational resources to help you become better at taking care of your loved ones
• And more

Listen to the full podcast!

Staying connected with your loved one who lives in an assisted living community can sometimes feel like a daunting task. As much as you’d like to always be there, busy lives, distance and other factors often prevent families and friends from spending as much time together. The COVID-19 pandemic threw another big curve ball when it started preventing and restricting in-person visitation. With the dynamics of our everyday life changing so much recently, it is important to have different ways to stay in touch and check in with one another.

There are so many ways to show your loved ones they are on your mind. Here are some of the most successful strategies we use at our Castle Senior Living communities:

Schedule Regular In-Person Visits: If you’re lucky enough to live nearby, a weekly or biweekly visit is a great way to check in and spend time together. These could be Sunday dinners or maybe a game night. Most communities have a recreational area where a family can gather together for some sort of activity. If you live a little further away, perhaps it is monthly visit instead. No matter what, it is important to have it scheduled and be a regular occurrence.

Whether it’s due to distance or restrictions on in-person visitation, remember virtual visits are always an option. Having these scheduled visits on a calendar gives your loved one (and you) something to look forward to. This provides comfort on days when you miss one another and helps add structure to a resident’s life.

Virtual Visits: Ever since COVID-19 began to make an impact, most of us were forced to become familiar with virtual visits. The good news is that the technology is there to make this so much easier. Whether you use Zoom, Facetime or something else, you can interact with real-time communication even if you are 1,000 miles apart.

Treat virtual visits like in-person visits and schedule them. Choose a platform that most are comfortable with or perhaps the community already has in place for virtual visits. Staff and caretakers can even help out if needed. While you can’t hug through Zoom, seeing faces and hearing voices help keep everyone feel more connected.

Photo Sharing Apps: Google Photos or Flickr are good ways for your loved one to feel like they aren’t missing out, especially if they can’t attend certain events due to health reasons. It is so special to our loved ones for them to still be able to “see” their grandkids’ soccer games and dance recitals. These apps can be paired with a frame/stand and then the photos will automatically appear when different family members upload photos to the app.

Care Packages: Who doesn’t love to receive a package? You can always drop off a care package at the community or send it via the mail. This helps ensure that your loved one has all the essentials including their favorite music, favorite snacks, puzzles, books, etc.

Call Them More Often: You can always call more often. The calls don’t have to be long, but frequent phone conversations will remind them that you are thinking of them. Simply chatting about what your dog did that day or a new book you’re enjoying helps connect them with your everyday life. It also presents your loved one the opportunity to fill you in on their daily activities and life in their community.

Interact on Social Media: This one may seem odd, but we promise you, many seniors use social media with ease and often post photos of their family and even memes. Facebook is particularly popular, with 41% of seniors aged 65 and older using the platform. Whatever the social media platform is, it is a great way for your loved ones to see photos of family events, see grandkids reach milestones or just have some fun conversations.

Write a letter: This is an oldie, but a goodie! Everyone likes to receive a letter or a note in the mail – there is just something more authentic to it. Writing letters can be a great way to stay connected, especially if your loved one is not comfortable with technology. Taking the time to write a letter will be sure to make them smile.

One of the more difficult things about having a loved one in a senior living community is that you might not spend as much time with them as you’d like. Keeping in touch is important because it helps to prevent depression and loneliness and reminds them that you care and think about them. It doesn’t matter what form (or combination) of communication you select, your loved one will appreciate it and it will surely make their day brighter.