Dear family and friends of Castle Senior Living,
We are happy to continue to report that none of the residents or active staff at any of our Senior Living communities has tested positive for COVID-19.
The health of our residents and employees remains our top priority. That is why we continue to follow the guidelines issued by the Wisconsin Department of Health Services and the CDC regarding COVID-19. Please know that all non-essential visitors are still restricted from our communities.
We understand that not seeing your loved ones for so long and during such a difficult time is a challenge. We truly appreciate your understanding and continued support.
We are asking everyone to please respect the safeguards the CDC and the Department of Health have put in place to protect our residents from COVID-19 and follow the no visitor policy. If residents do have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building.
Please know that this is not Castle Senior Living making the decision to keep you from your loved ones, but this comes from government guidelines and restrictions. We love seeing the families of our residents and the joy that that brings to them, but we need to protect the health of all of our residents. No visitation also follows industry standards (see WALA’s website) and follows what other assisted living facilities are doing.
If you’d like to discuss the recommendations and lobby for change you can access the Ombudsman Program with the Board on Aging and Long Term Care by phone at 1-800-815-0015, via e-mail at BOALTC@wisconsin.gov or online at http://longtermcare.wi.gov/.
We will communicate with you as soon as we know when visitation in any form is allowed again. We have a team that is working on what visitation will look like, when it is allowed by the government. If you have any facility specific questions or would like to schedule a video call with your loved one, please reach out to your facility administrator.