COVID-19 Update 11

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents or active staff at any of our Castle Senior Living communities has tested positive for COVID-19.

We also have news that holds promise for our residents and their families.

The Wisconsin Department of Health is working on an updated visitation policy that is currently under review. Non-essential visitors have been restricted from our communities since mid-March. We know that not seeing your loved ones for so long and them not seeing you has been a challenge, but the health of our residents and employees remains our top priority. When we know more about the state’s revision to the visitation policy, we will update you accordingly.

In the meantime, we ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19 and follow the no visitor policy. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building.

No visitation also follows industry standards (see WALA’s website) and follows what other assisted living facilities are doing. If you’d like to discuss the recommendations and lobby for change you can access the Ombudsman Program with the Board on Aging and Long Term Care by phone at 1-800-815-0015, by e-mail at BOALTC@wisconsin.gov or online at http://longtermcare.wi.gov/.

We will communicate with you as soon as we know when visitation in any form is allowed again. If you have any specific questions about our facilities, or would like to schedule a video call with your loved one, please reach out to your facility administrator.

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