COVID-19 Update 13

Dear family and friends of Castle Senior Living,

We are happy to continue to report that none of the residents at any of our Castle Senior Living communities has tested positive for COVID-19.

The Wisconsin Department of Health is still recommending we restrict all non-essential visitors to our communities. With the rapid increase in COVID-19 cases in Waukesha and Milwaukee counties, we need to stay vigilant and keep everyone safe. We know that this is difficult, but the health of our residents and employees remains our top priority.

We truly understand the desire for family members to visit loved ones and we are sensitive to the decline that can be experienced from isolation from the ones they love. That is why we are inviting families to a virtual town hall/Q & A to communicate possible changes to visitation guidelines and answer questions as appropriate. Each of our locations has a different set up due to their uniqueness, staffing, etc. so we’d like to communicate the intricacies as clearly as possible. Family members can expect to be contacted about these virtual town halls in the next few days with more details.

In the meantime, we ask everyone to please respect the safeguards that the CDC and the Department of Health have put in place to protect our residents from COVID-19 and follow the no visitor policy. If residents have to make essential visits out into the community, please continue to sign out of the community and inform staff, so we can account for all our residents in the event that there is an emergency and we need to evacuate the building. We strongly encourage all residents and families to review the CDC recommendations on ”Deciding to Go-Out” before residents make essential trips outside of their assisted living community.

Some good news! The Wisconsin Department of Health has released guidelines for onsite hair salon and barber services during COVID-19 in assisted living settings. We are working with our existing stylists and beauticians to bring back these services in a manner that is compliant with these new guidelines. We expect to have those services back soon!

If you’d like to discuss the recommendations and lobby for change you can still access the Ombudsman Program with the Board on Aging and Long Term Care by phone at 1-800-815-0015, by e-mail at BOALTC@wisconsin.gov or online at http://longtermcare.wi.gov/.

If you would like to schedule a video call with your loved one, please reach out to your facility administrator. Thank you for your patience and understanding.

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